Trade Business User Agreement

Introduction

Welcome to Request A Quote.

This Trade Business User Agreement (the “Agreement”) sets out the terms and conditions that apply when you register for and use Request A Quote as a Trade Business.

By registering a Trade Business account, you agree to this Trade Business User Agreement and the Request A Quote Payment Terms. Our Privacy Policy explains how we handle personal information.

If you do not agree to these terms, you must not register for or use Request A Quote.

Definitions

  • Platform: the Request A Quote website and associated services.

  • Trade Business: an individual, sole trader, partnership or company registered on the Platform to receive and purchase Job Leads.

  • Homeowner: an individual using Request A Quote to find a Trade Business to carry out work.

  • Job Lead: details of a Homeowner's request for work that an eligible Trade Business may be offered the opportunity to purchase.

  • Shortlisted Trade: a Trade Business identified or selected as a potential match for a particular job and given the opportunity to purchase that Job Lead.

  • Credits: Credits purchased through Request A Quote that can be used to purchase Job Leads.

  • Profile: the Trade Business information provided to and displayed through the Platform.

Our Service

Request A Quote is an online platform designed to connect Homeowners looking for work to be carried out with relevant Trade Businesses.

Homeowners submit details of their job through the Platform. Based on the information provided, relevant Trade Businesses may be shortlisted for the opportunity.

Only Trade Businesses shortlisted for a particular Job Lead will be given the opportunity to purchase that Job Lead.

Each Job Lead may be purchased by a maximum of three shortlisted Trade Businesses through Request A Quote. Job Leads are not exclusive. This limit does not prevent a Homeowner from seeking quotations through other channels.

Trade Businesses do not browse or purchase unrestricted lists of jobs through the Platform.

Purchasing a Job Lead provides access to the relevant job information and the Homeowner contact information made available through Request A Quote.

Purchasing a Job Lead does not guarantee that the Homeowner will respond, request a quotation, accept a quotation or proceed with any work.

Request A Quote provides the Platform through which Homeowners and Trade Businesses can connect. We do not provide the trade services ourselves and are not a party to any agreement subsequently entered into between a Homeowner and Trade Business.

Registration and Eligibility

You must register in the name of the business using the service, provide accurate and current details, and use paid services for that business's trade or professional activities.

If you register for a company, partnership or other organisation, you confirm that you have authority to accept these terms on its behalf.

Only authorised people acting for that business may use its account.

You must be legally entitled to operate your business and carry out the services you offer through Request A Quote.

You are responsible for maintaining the security of your account and must notify Request A Quote if you believe your account has been accessed without permission or its security has otherwise been compromised.

Request A Quote may carry out reasonable checks to verify the identity, business details, qualifications, insurance, accreditations or other information supplied by a Trade Business.

Registration on Request A Quote does not constitute an endorsement, accreditation or guarantee of a Trade Business by Request A Quote.

Trade Business Obligations

By registering on Request A Quote, you agree to:

  • provide accurate and complete business information;

  • provide accurate details of relevant qualifications, accreditations, licences and insurance where requested;

  • maintain any insurance, licences, permissions or qualifications legally required to carry out the services you offer;

  • keep your Profile and contact information accurate and up to date;

  • accurately represent the services you provide and the geographical areas you cover;

  • deliver services professionally, competently and in accordance with applicable laws and regulations;

  • use information received through Job Leads only for the purposes permitted under this Agreement;

  • respond to Homeowners professionally and appropriately;

  • provide clear and honest quotations;

  • ensure that employees, representatives or subcontractors acting on your behalf comply with the relevant requirements of this Agreement; and

  • cooperate with reasonable verification or compliance checks carried out by Request A Quote.

You must not provide false or misleading information about your business, experience, qualifications, accreditations, insurance or ability to carry out particular work.

Credits and Payment

Request A Quote operates a Credit-based system for Trade Businesses.

Trade Businesses purchase Credits in advance through the Platform. Credits can then be used to purchase Job Leads for which the Trade Business has been shortlisted.

The number of Credits required to purchase a particular Job Lead will be clearly displayed before the purchase is confirmed.

Once a Job Lead purchase has been confirmed, the required number of Credits will be deducted from the Trade Business's available Credit balance.

The cost of Credit packages and the number of Credits required for Job Leads may vary from time to time.

Full details regarding Credit purchases, payments, refunds, pricing, unused Credits and Credit balances are set out in the Request A Quote Payment Terms.

By purchasing Credits or Job Leads, you also agree to the Payment Terms.

Job Leads

Request A Quote aims to provide Trade Businesses with sufficient information to make an informed decision before purchasing a Job Lead.

Trade Businesses are responsible for reviewing the available job information and deciding whether they wish to purchase the Job Lead.

Each Job Lead may be purchased by a maximum of three shortlisted Trade Businesses.

Purchasing a Job Lead does not provide exclusive access to the Homeowner.

Request A Quote does not guarantee:

  • that a Homeowner will respond to contact;

  • that the Homeowner will request a quotation;

  • that a Homeowner will accept a quotation;

  • that the job will proceed;

  • the commercial value or suitability of a Job Lead for your business; or

  • that a Trade Business will be awarded the work.

Job details are supplied by Homeowners and may contain errors. This does not limit our responsibility for our own description or delivery of a Job Lead or the lead-review remedies set out in the Payment Terms.

The Trade Business is responsible for carrying out its own enquiries and checks before agreeing to undertake work.

Lead Quality and Refunds

If you believe a purchased Job Lead is invalid, please contact [email protected] using the process set out in the Payment Terms.

Where our reasonable investigation confirms a qualifying defect, we will restore the Credits deducted for that Job Lead.

A Homeowner's failure to respond does not, by itself, establish that a Job Lead is invalid.

The Payment Terms set out the qualifying grounds, 14-day review window, evidence requirements, 5-working-day response target and reconsideration process.

Homeowner Information and Interaction

You may use information received through a Job Lead to:

  • respond to the relevant Job Request;

  • contact the Homeowner about that Job Request;

  • prepare and provide a quotation;

  • carry out and administer resulting work where agreed with the Homeowner; and

  • retain information where necessary to meet applicable legal obligations or deal with related complaints or claims.

You must treat Homeowners with respect and professionalism and must not use aggressive, intimidating, discriminatory, deceptive or misleading sales practices.

You must clearly explain the proposed work and associated costs, provide honest and accurate quotations and make clear any deposits, staged payments or other payment requirements before work begins.

You must not resell a Job Lead, pass it to another business for its own use or add the Homeowner to a marketing list simply because you purchased the Job Lead.

Access by authorised staff, subcontractors or service providers acting for you must be limited to the information they reasonably need for the permitted purposes.

Any later, separately authorised marketing must comply with applicable data protection and electronic marketing laws, including obtaining consent where required.

You must stop job-related contact where a Homeowner asks you to stop, except where communication is reasonably necessary in connection with an existing contract for work, complaint, dispute or legal obligation.

Request A Quote does not set the price that a Trade Business charges a Homeowner and does not collect payment for work carried out.

Any contract for work is entered into directly between the Homeowner and Trade Business.

Trade Business Profile

Trade Businesses are responsible for ensuring that information displayed on their Profile is accurate and does not mislead Homeowners.

You retain ownership of content you upload to Request A Quote, or the rights you have permission to use.

You give Request A Quote non-exclusive permission to host, display and make technical formatting changes to that content as reasonably necessary to operate your Profile and the Platform.

We will ask for separate permission before using your Profile content in off-platform advertising.

When your Profile is removed, we will stop public promotional use of your content, although limited copies may remain where reasonably necessary for backups, legal obligations, complaints or disputes.

You must have the necessary rights and permissions for material you upload, including photographs showing identifiable people or containing private customer information.

You must not upload content that is unlawful, misleading, offensive, defamatory or infringes another person's intellectual property, privacy or other rights.

Data Protection and Privacy

Request A Quote processes personal information in accordance with its Privacy Policy and applicable UK data protection legislation.

Once a Trade Business receives a Homeowner's personal information through a purchased Job Lead, the Trade Business is responsible for its own use of that information and must comply with applicable data protection and electronic communications laws.

Trade Businesses must:

  • use Homeowner information only for the purposes permitted under this Agreement;

  • keep personal information appropriately secure;

  • limit access to people who reasonably need the information;

  • not retain personal information for longer than necessary for a permitted purpose;

  • not sell or improperly disclose Homeowner information;

  • respond appropriately to applicable data protection rights or requests; and

  • provide their own privacy information where required.

You must promptly tell Request A Quote if you discover a material error in information supplied through a Job Lead or a security incident affecting information received through Request A Quote.

You must cooperate with reasonable requests from Request A Quote to correct information, handle data protection rights requests or investigate suspected misuse or security incidents.

Where information needs to be shared with Request A Quote to investigate or address an issue, you should provide only the information reasonably necessary for that purpose.

You must provide people with appropriate information about how they can contact you regarding your use of their personal information where required by applicable law.

Trade Businesses are responsible for their own compliance with UK GDPR, the Data Protection Act 2018 and other applicable privacy and electronic communications requirements.

Account Suspension and Termination

Request A Quote may restrict, suspend or terminate a Trade Business account where we reasonably believe that the Trade Business:

  • has breached this Agreement or other Request A Quote terms;

  • has provided false or misleading information;

  • has misused Job Leads or Homeowner information;

  • has engaged in fraudulent, abusive, unethical or unlawful activity;

  • poses a risk to Homeowners, other users or the Platform;

  • has misused the refund or Credit system;

  • has repeatedly failed to meet reasonable professional standards;

  • has received serious or repeated substantiated complaints;

  • has failed reasonable verification checks; or

  • has failed to make, or has reversed, payments legitimately due to Request A Quote.

We will explain the reason for a restriction or suspension by email before or when it takes effect, unless applicable law prevents us from doing so.

You may ask us to review the decision by contacting [email protected].

We may suspend access immediately where reasonably necessary to protect Homeowners, other users, Request A Quote or the security or integrity of the Platform.

If the reason for a restriction or suspension is no longer justified, we will restore access promptly.

Before permanently terminating your account, we will normally give you at least 30 days' notice by email and explain the reason for termination. We will use a shorter notice period only where applicable law permits it, including where immediate or urgent action is reasonably necessary.

If an account is terminated, the Trade Business must not create another account without written permission from Request A Quote.

Unused paid Credits following account closure or termination will be handled in accordance with the account-closure provisions in the Payment Terms.

Complaints and Disputes

If you have a complaint about a Job Lead, payment or the operation of the Request A Quote Platform, please contact our support team.

We will take reasonable steps to investigate complaints and resolve issues fairly.

Any agreement for work is between the Homeowner and the Trade Business.

Request A Quote is not responsible for carrying out the work, determining whether work has been completed satisfactorily, collecting payment for work or resolving contractual disputes between Homeowners and Trade Businesses.

Request A Quote may assist with communication between the parties where appropriate but is not obliged to mediate or determine the outcome of a dispute.

Responsibility for Work

Trade Businesses are solely responsible for the services they offer and any work they agree to undertake.

This includes responsibility for:

  • assessing the requirements of the job;

  • providing appropriate quotations and estimates;

  • agreeing the scope and price of work with the Homeowner;

  • complying with relevant laws, regulations and industry requirements;

  • obtaining any licences, permissions or approvals required;

  • ensuring appropriate insurance is in place;

  • the quality and safety of work undertaken; and

  • dealing with warranties, guarantees, complaints or remedial work relating to their services.

Request A Quote does not supervise, inspect, approve or guarantee work carried out by Trade Businesses.

Availability of the Platform

We aim to keep Request A Quote available and operating reliably but cannot guarantee uninterrupted or error-free access.

We may temporarily restrict access for maintenance, security, upgrades or circumstances outside our reasonable control.

Features of the Platform may be added, changed or removed as Request A Quote develops.

Responsibility for Our Service

We will provide our Platform services with reasonable care and skill.

We do not guarantee that purchasing Credits or Job Leads will result in work, profit or any particular number or volume of opportunities.

The payment-error and qualifying Job Lead remedies set out in the Payment Terms continue to apply.

Nothing in this Agreement excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales.

Subject to any legal rights that cannot be excluded, disputes relating to this Agreement will be subject to the jurisdiction of the courts of England and Wales.

Amendments to This Agreement

We may change this Agreement to reflect legal requirements or changes to our service, security, payment arrangements or the operation of the Platform.

Where proposed changes materially affect the way Trade Businesses use the service, we will notify affected Trade Businesses by email at least 30 days before the changes take effect, allowing longer where reasonably necessary for Trade Businesses to adapt.

A shorter notice period will be used only where applicable law permits it.

Changes will not retrospectively alter purchases already completed.

Updated terms will also be published on the Request A Quote website.

You may close your account before proposed changes take effect. The Payment Terms explain what happens to unused Credits when an account is closed.

Continued use of Request A Quote following the effective date of updated terms constitutes acceptance of the revised Agreement, subject to any rights available under applicable law.

Contact Information

For questions, complaints or support, please contact:

[email protected]

By registering as a Trade Business or continuing to use Request A Quote, you confirm that you have read, understood and agree to this Trade Business User Agreement and the applicable Request A Quote Payment Terms.