Privacy Policy

Effective date: September 2026

Request A Quote (“Request A Quote”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, share, store and protect personal information when you use the Request A Quote website and services.

It also explains your rights under the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and other applicable UK data protection and privacy legislation.

Who We Are

Request A Quote operates an online platform that connects homeowners looking for work to be carried out with relevant trade businesses.

For the purposes of UK data protection law, Request A Quote is the controller of personal information that we collect and process through our platform, except where otherwise stated.

This Privacy Policy applies to homeowners, trade businesses, website visitors and other individuals who interact with Request A Quote.

Information We Collect

The personal information we collect depends on how you use Request A Quote.

This may include:

Personal and contact information

  • name;

  • email address;

  • telephone number;

  • postal address or postcode; and

  • other contact information you provide.

Homeowner and Job Request information

When you submit a Job Request, we may collect:

  • the type of work you require;

  • a description of the work;

  • the location of the job;

  • information about the property;

  • photographs, documents or other information you choose to provide;

  • your preferred timescales or other job requirements; and

  • communications relating to the Job Request.

Please avoid including sensitive or unnecessary personal information within Job Request descriptions, photographs or other materials you upload.

Trade Business information

If you register as a Trade Business, we may collect:

  • your name and contact details;

  • business name and trading details;

  • business address;

  • services and trades offered;

  • geographical service areas;

  • qualifications, licences and accreditations;

  • insurance information;

  • profile descriptions and photographs;

  • account and verification information; and

  • information about Job Leads purchased or interacted with.

Some information displayed on a Trade Business Profile may be visible to Homeowners and other users of the platform.

Account information

Where you create an account, we may collect information associated with that account, including login details, account preferences, activity and account status.

Passwords are stored using appropriate security measures and are not available to Request A Quote in plain text.

Payment and transaction information

Where a Trade Business purchases Credits or other paid services, we may collect information about the transaction, including:

  • amount paid;

  • Credits purchased;

  • transaction date and status;

  • billing information; and

  • payment references.

Payments are processed by third-party payment providers. Request A Quote does not store full payment card details.

Communications

We may collect information you provide when you:

  • contact our support team;

  • communicate with us by email, telephone or online form;

  • submit a complaint;

  • request a refund or review of a Job Lead; or

  • otherwise communicate with Request A Quote.

Technical and usage information

When you use our website, we may automatically collect information including:

  • IP address;

  • browser and device information;

  • operating system;

  • pages visited;

  • referral source;

  • dates and times of visits;

  • interactions with the website; and

  • cookie and similar technology information.

Marketing information

We may collect:

  • your marketing preferences;

  • whether you have consented or objected to particular communications; and

  • information about your interaction with our marketing communications.

How We Collect Your Information

We collect personal information:

  • directly from you when you submit a Job Request, register an account, purchase Credits, update a Profile or contact us;

  • automatically when you use our website, through cookies and similar technologies;

  • through your interactions with the Request A Quote platform;

  • from payment providers in connection with transactions;

  • from Trade Businesses or Homeowners where necessary to investigate a complaint or dispute; and

  • from publicly available sources or third parties where appropriate for business or verification purposes.

How We Use Your Information

We may use personal information to:

  • provide and operate the Request A Quote platform;

  • process and manage Job Requests;

  • identify and shortlist relevant Trade Businesses for Job Requests;

  • enable Trade Businesses to purchase Job Leads;

  • connect Homeowners with shortlisted Trade Businesses;

  • operate Trade Business Profiles;

  • manage accounts and authentication;

  • process Credit purchases and maintain Credit balances;

  • communicate transactional and service-related information;

  • respond to enquiries and provide customer support;

  • investigate complaints, refund requests and suspected misuse;

  • verify Trade Business information where appropriate;

  • prevent fraud, abuse and unlawful activity;

  • maintain the security and integrity of the platform;

  • analyse and improve our website, services and user experience;

  • maintain business, financial and transaction records;

  • comply with legal and regulatory obligations; and

  • send marketing communications where permitted by law.

How Homeowner Information Is Shared with Trade Businesses

When a Homeowner submits a Job Request, we use the information provided to identify relevant Trade Businesses that may be suitable for the opportunity.

Before purchase, Trade Businesses that have been shortlisted for the Job Request can see a limited preview of the opportunity. This includes the type of work required, the full job description, any photographs provided and a partial postcode indicating the general location of the job. The Homeowner's name, full address, telephone number and other direct contact details are not provided at this stage.

If a shortlisted Trade Business chooses to purchase the Job Lead, we provide it with the Homeowner's name, telephone number and other contact details provided with the Job Request, the full job address and postcode, and the full details of the Job Request, including the description of the work and any photographs or other information submitted with the request.

No more than three Trade Businesses may purchase a particular Job Lead through Request A Quote.

When a receiving Trade Business uses the Homeowner's information for its own quotations, communications and any subsequent customer work, it acts as a separate controller of that information and is responsible for complying with applicable data protection legislation in relation to its use. Request A Quote remains responsible for its own collection, use and sharing of personal information.

Purchasing a Job Lead does not give a Trade Business permission to use a Homeowner's personal information for unrelated marketing.

Trade Business Profiles

Information supplied by Trade Businesses may be used to create and operate Trade Business Profiles on Request A Quote.

Information intended to form part of a public Profile may be displayed to Homeowners or other visitors to the platform.

Trade Businesses should not include personal information in public Profile fields that they do not wish to make publicly available.

We may also use Trade Business information to determine whether a business is relevant to particular Job Requests, including the services offered and geographical areas covered.

Matching and Shortlisting

We use information about Job Requests and Trade Businesses to identify potentially relevant matches.

This may include factors such as:

  • type of trade or service required;

  • job location;

  • Trade Business service area;

  • services offered by the Trade Business;

  • account or Profile information; and

  • availability or other relevant platform information.

Matching or shortlisting does not constitute an endorsement or guarantee of a Trade Business.

Where automated systems are used to assist with matching, they are used to help operate the platform and identify relevant opportunities.

Our Legal Bases for Processing

Under UK GDPR, we must have a lawful basis for processing personal information.

We use personal information for the following purposes and on the following lawful bases:

  • Managing Job Requests, matching Homeowners with relevant Trade Businesses and sharing details with Trade Businesses that purchase a Job Lead: we rely on contract, as this processing is necessary to provide the service requested by the Homeowner. Where we use information to identify and shortlist suitable Trade Businesses, we also rely on our legitimate interests in operating an effective service that connects Homeowners with relevant Trade Businesses.

  • Running Trade Business accounts and Profiles, processing Credit purchases and maintaining Credit balances: where the Trade Business is an individual or sole trader, we rely on contract, as this processing is necessary to provide the services requested. Where an individual is acting on behalf of a company or other organisation, we rely on our legitimate interests in administering that organisation's account, providing access to our services and communicating with its authorised representatives.
  • Customer support and complaint handling: we rely on contract where this is necessary to provide or administer our services, and on our legitimate interests in responding to enquiries, resolving issues and maintaining an effective and reliable service where the processing is not strictly necessary for the performance of a contract.

  • Account and Trade Business verification: we rely on our legitimate interests in verifying users and Trade Businesses, maintaining the integrity of the platform and reducing the risk of false or misleading accounts.

  • Security and fraud prevention: we rely on our legitimate interests in protecting Request A Quote, its users and the platform from fraud, misuse, unauthorised access and other security threats.

  • Financial, tax, accounting and other records that we are required to retain: we rely on legal obligation where processing is necessary to comply with applicable legal and regulatory requirements.

  • Service and transactional communications: we use contact information to send communications relating to your account, Job Requests, Job Leads, Credits, purchases and use of Request A Quote. We rely on contract where these communications are necessary to provide or administer the service you have requested.

  • Marketing communications: we may use contact information to send marketing about Request A Quote, including relevant services, features, offers, news and updates. Where consent is required by law, we rely on consent. Where applicable law permits us to send marketing without prior consent, we rely on our legitimate interests in promoting and developing our services. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us. Opting out of marketing will not prevent you from receiving essential service or transactional communications.

  • Analytics and advertising: where analytics, advertising or similar technologies use non-essential cookies or tracking technologies, we rely on consent. Further information about the technologies we use, their purposes and the choices available to you is provided in our Cookie Policy.

Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests override them.

Where we rely on consent, you can withdraw your consent at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.

Service and Transactional Communications

We send administrative messages needed to provide the service you have requested, such as account verification, security alerts, purchase confirmations and important updates about an existing Job Request or transaction.

Promotional messages are handled under our Marketing Communications section, even when they concern an existing account. Lead alerts and account reminders are classified according to their content and what you have requested; they are not automatically treated as essential service messages.

You can stop marketing emails using the unsubscribe link or by contacting [email protected]. This will not stop genuinely necessary administrative messages.

These service communications are separate from optional marketing communications.

Marketing Communications

Where permitted by law, we may contact you about Request A Quote services, features, offers or other relevant information.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing does not prevent us from sending essential service or transactional communications relating to your account or use of Request A Quote.

Who We Share Personal Information With

We may share personal information with:

  • shortlisted Trade Businesses as described in this Privacy Policy;

  • payment providers used to process transactions;

  • website hosting and infrastructure providers;

  • email and communications providers;

  • analytics and website performance providers;

  • customer support and business software providers;

  • fraud prevention, security and verification providers;

  • professional advisers, including accountants, lawyers and insurers where necessary;

  • regulators, courts, law enforcement agencies or other authorities where required or permitted by law; and

  • prospective purchasers, investors or advisers in connection with a sale, merger, restructuring or transfer of all or part of our business.

Where third parties process personal information on our behalf, we require appropriate contractual and data protection safeguards.

Trade Businesses pay to access Job Leads through Request A Quote. As part of this service, we share the Job Request and contact information described in “How Homeowner Information Is Shared with Trade Businesses” with up to three shortlisted Trade Businesses so they can respond to the particular request.

Advertising and Analytics

We may use analytics and advertising technologies to understand how people use Request A Quote, measure the effectiveness of our marketing and improve our services.

Where these technologies involve non-essential cookies or similar tracking, they will only be used where permitted under applicable law and subject to your cookie choices.

Information may be shared with relevant analytics or advertising providers where necessary for these purposes.

Cookies and Similar Technologies

Request A Quote uses cookies and similar technologies.

These include:

  • Strictly necessary cookies: required for the website, account functionality and security;

  • Functional cookies: used to remember your choices and provide enhanced functionality;

  • Analytics cookies: used to understand how visitors use the website and measure its performance; and

  • Advertising cookies: used to measure advertising and, where applicable, provide more relevant advertising.

Our Cookie Policy explains the cookies and similar technologies we use, including their providers, purposes and durations, and the choices available to you.

Where consent is required, we do not use non-essential cookies or similar technologies until you have agreed to them. You can change or withdraw your choices at any time through the cookie preference controls available on the website.

Where applicable, the cookie controls also explain how you can object to technologies that do not rely on consent.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Data Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include encryption, access controls, secure infrastructure, authentication measures and appropriate restrictions on access to personal information.

While we take reasonable steps to protect personal information, no internet-based service can guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and satisfying legal, accounting, regulatory, fraud prevention and dispute resolution requirements.

  • Job Requests: we keep Job Requests, including photographs and documents uploaded as part of a request, for up to 3 years after the Job Request is closed or was last active.

  • Account information: we keep Homeowner and Trade Business account information for up to 3 years after the account is closed or was last active.

  • Payment and transaction records: we generally keep records relating to Credit purchases, payments, invoices and other transactions for 6 years after the end of the relevant financial year, or for longer where required by applicable tax, accounting or legal requirements.

  • Complaints and disputes: we generally keep records relating to complaints and disputes for up to 6 years after the matter has been resolved.

  • Technical and security information: we generally keep technical, security and access logs for up to 12 months, unless they need to be retained for longer to investigate fraud, misuse, a security incident or another legal matter.

Where information is needed for an unresolved complaint, legal claim, investigation or legal record-keeping requirement, we may retain the information necessary for that purpose for longer than the periods above where justified.

At the end of the applicable retention period, we will securely delete or anonymise personal information unless we have a lawful reason to retain it for longer.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights including:

  • Right of access: to request a copy of personal information we hold about you;

  • Right to rectification: to ask us to correct inaccurate or incomplete information;

  • Right to erasure: to request deletion of personal information in certain circumstances;

  • Right to restriction: to ask us to restrict how we use your information in certain circumstances;

  • Right to object: to object to certain processing based on legitimate interests;

  • Right to data portability: to receive certain information in a portable format where applicable;

  • Right to withdraw consent: where processing relies on your consent; and

  • Right to object to direct marketing: at any time.

Some of these rights apply only in particular circumstances. However, you can object to our use of your personal information for direct marketing at any time, and we will stop using it for that purpose.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before responding to a request.

Complaints

To raise a complaint about how we handle your personal information, contact [email protected]. We will acknowledge your complaint within 30 days, investigate it, keep you informed of progress and explain the outcome without undue delay.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

International Data Transfers

Some of the organisations that provide services to Request A Quote may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with UK data protection law.

This may include transferring information to countries recognised as providing an adequate level of protection or using approved contractual safeguards and other appropriate measures.

Children

Request A Quote is intended for adults seeking or providing trade services.

The platform is not intended for use by children and we do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to Request A Quote, please contact us.

Third-Party Links

Our website may contain links to third-party websites or services.

Request A Quote is not responsible for the privacy practices of third-party websites. We recommend reviewing the relevant privacy information before providing personal information to those services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

When we make changes, we will update the effective date at the top of this policy.

Where changes are significant, we will take reasonable steps to bring them to the attention of affected users.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact:

Email: [email protected]