Need to report an issue, raise a concern, or get in touch with the Request A Quote team? Complete the form below and we'll make sure your enquiry reaches the right person. Whether you're a homeowner looking for help with a quote request or a tradesperson needing support with your account, leads, or payments, we're here to help and will get back to you as soon as possible.
If you're a homeowner with a concern about a tradesperson you've connected with through Request A Quote, please visit our Help & Support section first. As a lead-generation platform, we introduce homeowners and tradespeople but cannot mediate disputes or investigate complaints relating to work carried out. Our Help & Support area will direct you to the appropriate professional bodies and organisations that can provide specialist advice and assistance.
If something hasn’t gone to plan, the best approach is to stay calm and deal with the issue step by step. Start by speaking directly with the tradesperson and clearly explaining your concerns - many problems can be resolved quickly through open communication.
If the issue continues, gather evidence such as photos, contracts, quotes, and written messages. Put your complaint in writing and allow a reasonable time for a response.
When an agreement can’t be reached, you may be able to use a trade association, mediation service, or consumer protection scheme to help resolve the dispute.
Taking a structured and professional approach gives you the best chance of reaching a fair outcome.
