Contact Request A Quote

We’re here to help with questions about using Request A Quote. Before getting in touch, please check our FAQs, as they answer many common questions from homeowners and tradespeople.

If your enquiry relates to work carried out by a tradesperson, please note that Request A Quote is a connection service and does not get involved in disputes between homeowners and tradespeople. For concerns about workmanship, standards or complaints, we recommend first speaking to you tradesperson, then contacting the relevant trade association or accredited body for further guidance and support if required.

For platform or account enquiries, our support team is available to assist.

Help and support

If you need advice about a tradesperson, workmanship or industry standards, these accredited trade bodies and professional organisations can provide guidance, support and further information.

View help and support

FAQs

Our FAQs explain how the platform works for both homeowners and tradespeople, plus where to get further help if you need it.

Read FAQs

For platform or account enquiries, our support team is available to assist.

Email us

When things don't go to plan

If something hasn’t gone to plan, the best approach is to stay calm and deal with the issue step by step. Start by speaking directly with the tradesperson and clearly explaining your concerns - many problems can be resolved quickly through open communication.

If the issue continues, gather evidence such as photos, contracts, quotes, and written messages. Put your complaint in writing and allow a reasonable time for a response.

When an agreement can’t be reached, you may be able to use a trade association, mediation service, or consumer protection scheme to help resolve the dispute.

Taking a structured and professional approach gives you the best chance of reaching a fair outcome.